At Jiniyus Spare Parts, we strive to provide high-quality truck spare parts and accessories at affordable prices. Customer satisfaction is our priority, and we have established the following refund policy to ensure a smooth and transparent process for our valued customers.
Eligibility for Refund
We accept refund requests under the following conditions:
- The product received is defective or damaged.
- The wrong item was delivered.
- The product is significantly different from the description provided on our website.
Refund Process
To initiate a refund, please follow these steps:
- Contact our customer support team at [support email/contact number] within 7 days of receiving the product.
- Provide order details, a brief explanation of the issue, and clear images of the product.
- Once our team verifies the claim, we will approve the refund request.
- Return the product in its original condition, unused, and in its original packaging.
- Upon receipt and inspection of the returned item, we will process the refund within 7-10 business days to the original payment method.
Non-Refundable Items
Refunds are not applicable in the following cases:
- Used or damaged products due to customer mishandling.
- Products without original packaging and invoice.
- Customized or special-order items.
- Refund requests made after 7 days of delivery.
Shipping Costs
- If the return is due to our error (defective, damaged, or wrong product), we will cover the return shipping costs.
- In other cases, customers will be responsible for return shipping expenses.
Cancellation Policy
- Orders can be canceled before shipment for a full refund.
- Once the order is shipped, cancellations are not permitted. However, you may request a return after receiving the product (as per the eligibility criteria above).
Email: [automobiles822@gmail.com]
Phone: [+91 7877495288]
Address: [ADDRESS Ward No, no, NO HALL BAZAR NOHAR, HANUMANGARH-335523 RAJASTHAN WORKING HOURS MON-Sat: 10:00 AM]
We appreciate your trust in Jiniyus Spare Parts and are committed to providing you with the best service.